Executive Summary:
The Citizen Perception Study conducted in Kaduna State by the Kaduna State Bureau of Statistics in collaboration with the Ministry of Health and State Primary Health Care Development Agency offers a comprehensive overview of community experiences with Primary Health Care (PHC) facilities, shedding light on accessibility, service delivery, and public satisfaction. The study encompassed various dimensions, including health insurance coverage, cleanliness, waiting times, quality of care, and the professionalism of healthcare workers.
A comprehensive mixed-method approach was employed in this study, encompassing all 23 Local Governments within the scope. A purposeful sampling strategy was employed, targeting the entirety of the 255 Primary Health Care (PHC) facilities, ensuring representation from each ward. To facilitate this, a 500-meter buffer was generated for each facility in urban areas, and a 1-kilometer buffer was applied to those in rural settings. A meticulous enumeration covered all communities and households within these buffers. The data collection involved the administration of questionnaires to an individual aged 18 years or above, ensuring a representative sample within each household. Here are key findings and recommendations: